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Technical FAQ
Do you support SMTP server? Sendmail?
Yes, we do support SMTP, Sendmail, Popmail
with all accounts.
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What is the Operating System and
Server Software you use?
Linux Redhat 7.3 Valhalla Stable
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Does the subdomain have its own FTP and
Email?
Yes, each subdomain hase its own private FTP account and
email forwarder.
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Can I add any extra features for a
fee?
Yes, you can Upgrade from the small Plan to
bigger one.
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Can you handle international orders
and domains?
Yes. We can host any domain name (including
.info and .biz) and accept orders from any country worldwide
as long as the registrar can support it and send the DNS to
us. We recommend AwesomeDomains4Less.com
which is a subsidiary of Lionzhead Web Hosting starting in
2004
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How long does it take to set-up a
new account?
5 Minutes
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Is there any fee to transfer my domain
to you, in other words are there any fees to use your nameservers
(DNS)?
If you want to transfer your domain to AwesomeDomains4Less.com
it will cost you $7.95 which includes the transfer and an
additional year of your domain registration free. There are
no fees to use our nameservers to direct your website to our
hosting..
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What is my SMTP server?
Your SMTP server
is mail.yourdomain.com.
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What is my POP server?
Your POP server
is mail.yourdomain.com.
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How do I create Email accounts?
You can add email accounts from your own control
panel, access to control panel is sent in your activation
email, to do that please follow these steps:
1. from the side menu, choose "Mail Manager".
2. choose your domain and enter your username and password.
3. from the list box, choose "User Administration".
4. Click on "Add User" and fill the form.
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What is your policy against SPAM?
Lionzhead does
NOT allow customers to send out UCE or SPAM. We have a zero
tolerance policy on SPAM. If you have received SPAM or UCE
from a Lionzhead mail server, please forward to support@lionzhead.com
and in the subject write "spam abuse"
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What is the default Email account?
The default email
account, or catch-all accounts, is the E-Mail account which
all email to your domain name will route to unless there is
a previously created E-Mail account. By default the account
is set to your default username (username@yourdomain.com),
This can be changed in the Control Panel, Check that.
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What FTP software do you recommend?
We recommend FlashFXP,
which can be downloaded for free from their website.
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What are my FTP settings?
Before your domain is transferred to our DNS,
you can use web.lionzhead.com to upload your files. But after
your domain is transferred to our DNS, you will be able to
use "ftp.yourdomain.com" as your FTP server, please note that
in all cases you will need the following:
Server Port: 21
Username: your account username (usually yourdomain.com)
Password: sent in your activation email (must be between 6
and 14 characters)
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