24/7 Email Helpdesk- Sales Department - For pre-sales information
on our reseller plans and/or web design packages, please
our sales department at any time! (Click a FAQ for further
answers to your questions)
Here are answers to frequently asked questions we receive...
Q.
Once I pay for
my hosting space, how long does it take for Account to be
up and running?
A. Once you submit all the appropriate information to us,
such as username, password, domain ,etc. Your account will
be actived instantly. It will take 24-72 hours for your domain
name to resolves to our domain name servers. View
for this explaination.
Q. Are
there any additional fees for creating or transferring domains?
A. No, these package are all inclusive :o) You will not
incur any additional fees other than the price you paid us.
But if you use beyond your allocated resources you will have
to pay for the extra resources.
Q. What
is the "catch"? Are their any setup fees or "hidden costs"
associated with your service?
A. No "catch", no setup fees, hidden costs or "sudden"
change of prices. All prices are clearly spelled out in the
depending if you are looking at Unix
or Windows packages.
Q: Is Domain Name registration
included with your hosting package?
A: No. Domain Name registration is not included
with our Hosting Package.
offers exceptional domain name registration services for only
$8.10 per year. AwesomeDomains4Less is wholly owned by Lionzhead.com and offers you the same great service and support that we do. Currently we are integrating AwesomeDomains4Less into Lionzhead.com so you can have 1 account for your web hosting needs. However that process may take some time so please visit directly to purchase a domain name.
Q: Do you have in-depth control
panel documentation?
A: YES! Go for flash help and documentation.
Q: How long does it take to transfer
Domain Name Servers to your domain name servers?
A: This process will usually take between 24-72
hours. Please allow up to 72 hours for your domain name (or
customer's domain names) to fully propagate to our servers.
You do not transfer your domain name to us, you simply update
your Domain Name Servers to reflect ours. Our DNS is NS1.Lionzhead.com
and NS2.lionzhead.com
Q: How many
domain's can I host?
A: You can host up to 25 domains per package. You do not need 1 package for each domain.
Q: How much
extra is a gig of bandwidth?
A: It depends on the
plan but usually about 1-3 dollars per gig/month. Your account
will not be shut down if you go over your allotted monthly
bandwidth, we'll send you an email letting you how much you're
over the limit with further instructions.
Q: Is
Webmail available?
A: Yes Webmail is available
on your account and available on any domain name account you
activate through your H-Sphere Reseller Control Panel. You
can always access your Webmail at http://mail.lionzhead.com
or eventually http://mail.yourdomain.com
Q: Are
Web Stats available?
A: WebAlizer Stats
are available to your account for Windows 2000 and WebAlizer/Modlogon
are available for Unix, and each account you setup.
Q: Are BackUp/Restore
and Anonymous FTP available?
A: We backup DAILY
for our own use just in case of hardware fails . We strongly
suggest you to backup your data on your own.
Q: Do I (or
my customers) receive a our very own static ip addresses?
A: All accounts have a shared ip address, accounts are
setup as domain name based accounts.
Q: Can I
host any top level domain (tld), even foreign ones?
A: Yes all types of domains foreign and domestic
can be hosted providing YOUR registrar can host the domain
name.
Q: Will I
have 24 hour access to my web site?
A: Yes, FTP will provide you with access anytime.
Q: Is spam
mailing (bulk mailing) allowed?
A: No. Absolutely not. We will see it, you will
be removed, read the End User Lisence Agreement.
Q: Do you
provide a CGI-BIN personal directory?
A: Yes, you & your clients get your own personal
CGI-BIN.
Q: Do you provide CGI Scripts?
A: We do not make CGI scripts for you however you
can download as-is (no warranty or tech support) CGI scripts
at
Q: What version
of Perl is installed on the server?
A: View our for the latest server configuration
Q: What is
the path to Perl?
A: usr/bin/perl
Q: What is
the path to sendmail?
A: usr/sbin/sendmail
Q: Do you offer
SSI?
A: Yes, just make sure that you call them with
the .shtml extension.
Q: Do you offer MySQL
A. Yes we offer MySQL databases to you and your customers.
Q: What type
of secure socket layer do you use & how do I set it up?
A: We run Apache SSL. Our servers support SSL but
you will need to acquire your own third party SSL certificate
through www.thwate.com or www.verisign.com to take advantage
of SSL services. You will also need to get a dedicated IP
address to support SSL services on your domain name account.
Q: Do you provide
password protection to folders?
A: Yes. This is easily set up through your Site
Admin Control Panel.
Q: What should
the main page of my web site be named?
A: It should be named "index.html", "index.shtml"
or "index.php"
Q: Can I access
my domain address with or without the "www"?
A: Yes, you will be able to access the domain address
with or without the "www" in front of the domain name.
Q: What programs
can be used to access e-mail?
A: Any POP email client can be used: pine, elm,
Netscape mail, Outlook, etc. But you cannot use IMAP programs.
Q: How can
I manage my e-mail accounts?
A: Use the simple to use user/mail manager feature
in your Site Admin Control Panel.
Q: Do you have
FTP and FTP Anonymous access?
A: You receive FTP access, Anonymous FTP with all
packages.
Q: Are your servers monitored?
A: Yes, we monitor them 24 hours a day, 7 days
a week, they also have a full electrical backup and generator.
They are currently located with . |
