General FAQ
How do I transfer my domain name
to Lionzhead server?
For this process to be completed successfully
a domain name modification request needs to be placed with
the company that your domain name is registered with, this
is known as your domain registrar. You can do this manually
as well if you have the ability to go into your domain name
registrar through a login or password given to you at signup
of the domain.
In order for Lionzhead to correctly resolve your domain name
to the IP address of your hosting account, your domain nameservers
must reflect the following Lionzhead server information.
DNS Nameserver: NS1.LIONZHEAD.COM and
NS2.LIONZHEAD.COM
If you cannot use your own nameservers (most registrars can),
you can point your domain to an IP:
207.44.189.91 and 207.44.189.92
This must be done before your domain
will point to Lionzhead. This process may take up to 2 days,
so if you want to transfer for next month you can begin this
process on the 26th or 27th and be guaranteed that your domain
will point to the proper place by the 1st.
How do I upload my files?
The following steps will get you started publishing
your web site on one of our high-powered web servers:
1.) Download an FTP Program. We strongly recommend
CuteFTP or FlashFXP. Check out www.download.com to get ahold
of either program.
2.) Got your FTP program? Great, now open it up. If you are
using WS/FTP you will see a sessions property window (users
of CuteFTP will be asked for the same information just in
different places in the program- check out the CuteFTP manual
for more information.) Below is what you are asked for and
what you need to enter:
A.) Profile Name: Optional, the name of your web site.
B.) Host Name/Address: Enter your address or IP here. For
example, use "statuemart.com" if that is the host name of
your account, or "web.lionzhead.com" if your domain is not
ready yet. Leave the quotes out, of course. Remember, you
won't be able to use the hostname of your account until
your domain name is active on our nameservers.
C.) Host Type: Leave it on auto detect
D.) UserID: This has been sent to you in your welcome e-mail.
E.) Password: This has also been sent in your welcome letter.
Be aware that your password is case sensitive.
3.) Got it all filled out? Great, click on connect
and away you go! It should log you into your site. It will
show two folders: logs and your domain name. You must put
all relevant web documents into the domain name directory.
Anything in logs will not show up.
4.) On your right you are now seeing your web space. Whatever
you upload there will be viewable on the web. On the left
are the files in your hard drive. Double clicking, or dragging
one of those files to the field on the right will upload it
into your web space. To begin, browse to the folder on your
hard drive that has your web site. (Clicking the arrow at
the top of that screen will move you up a directory - double
clicking on a directory will move you into that directory.)
5.) Found your files? Great, now highlight them and click
the arrow pointing from the left to the right. The files should
then begin transferring to your web space!
6.) Once you have uploaded your files browse to your web space
such as http://www.statuemart.com . If you get a directory
listing denied error then you need to check the files within
your web space and make sure you have an "default.htm" file.
If you don't then create one! Our server also looks for the
other docs: index.html index.htm index.asp default.asp default.html
default.htm
7.) Congratulations. You have now published content to your
web site!
How do I upload my files using
Frontpage?
FrontPage extensions are included free upon
request with all accounts. Keep in mind that you will need
a copy of the FrontPage program from Microsoft before you
can begin following the directions below: Login: Choose "Open
FrontPage Web" from the File Menu in FrontPage Explorer. It
will ask you for a Web Server of File Location. Enter yourdomain.com
and then "list webs". Next, you will need to select (double-click)
the root web. The requested login and password will be the
same as your FTP account. NTML Authentication Errors During
The Login Process: To fix this problem, all one has to do
is ensure they have "Client for Microsoft Networks" installed
in their network settings, and make sure they have "Log on
to Network" checked in the dial-up networking settings for
their ISP.
If this error continues please e-mail support@Lionzhead.com.
Usage: FrontPage supplies you with two separate interfaces.
The FrontPage explorer is used to manage the files within
your web site. If you open a file in your web site another
program called FrontPage Editor will open. When you are connected
to your web then all changes made to any file you edit will
be saved to your web. *Note: Although the software documentation
states that you can create the site on your computer and then
"publish" it to the web server, we do not recommend this.
Many times publishing to the server from your computer will
loose the Interactive web bots features that you may have
setup when designing your site on your local computer. We
recommend that you create your entire site by being connected
to your web and saving directly to the server.
To move files already created on your
web site use the Import command found under the File menu
within FrontPage Explorer to select the files to import to
the server. This is by far the best method for moving files
from your hard drive to the server. Additional support documents
and complete usage instructions can be found at Microsoft's
official FrontPage Home Page.
How do I Setup Microsoft Outlook
Express to check my mails?
1.Download the software. If you have not done
so already, download Microsoft Outlook Express and install
it to a directory on your hard drive. If you have Internet
Explorer, you most likely have Outlook Express installed already.
2.Run Outlook Express by clicking on its icon.
3.Creating a New Mail Account
Click Tools from the top menu.
Click Accounts. Click Add and then click Mail.
4.Display Name
Enter the name you want your email to appear from . Ex: statuemart
5.E-Mail Address Type in your email address. Ex: username@yourdomain.com
6.POP3 and SMTP Servers
For your POP3 and SMTP server, type in mail.yourdomain.com.
7.Logon Information
For your username, type it in as follows: username@yourdomain.com
Your password is the password you choose when you signed up
for hosting.
8.Account Profile Name
Give your account profile a name. Most of the time, the default
name is fine. The default can only be a problem if you have
more than one account on the same server. This name can be
whatever you want.
9.Internet Access
Tell Outlook Express how you connect to the internet.
10.Finish!
Click Finish, and you are ready to start using Outlook Express.
How can I use Form - To - Email
at Lionzhead Servers?
Quick Overview
A very common task for many websites is a form that submits
its results to an email account. We commonly refer to this
task as form to email. There are several ways to add form
to email to your website(s) hosted at Lionzhead. You can use
Perl, ASP, or Cold Fusion to accomplish the task. You can
easily install simple ASP, CGI, PHP scripts by going to http://www.yourdomain.com/login.html
. Login to your website and then go to "Web Options"
and then "Pre installed Scripts". Click on the edit
icon to add some pre installed scripts. All the directions
with samples specific to your own domain are their to view.
Always remember that /cgi-bin/ is where any scripts will reside
in your domain.
Why have my CGI scripts stopped
working?
Since your account has been migrated
from one server to another, the system path to your home directory
has changed. Many CGI scripts have a variable set to your
account's home directory. Your account may have had something
like /home/
previously. Please
check your CGI script for variables using system paths. If your
CGI script DOES have a system path similar to the one just mentioned,
you'll need to change that to the new system path, which is
located in your new Control panel under the "Account Preferences"
section on your navigation menu. You'll find a new system path,
similar to /hsphere/local/home//
which you should now be using. Also, make sure that you CHMOD
any files that do not work. A second fix may be that you must
edit your Web Service to recognize your PERL script's .pl extension.
In this case, you can login to your Control Panel, click your
domain, "Edit Web Service" and "Add" a CGI extension. By default,
.cgi is the only extension listed.
What is the path for PERL?
For Unix Servers it is the following: /usr/bin/perl
What is the sendmail path?
Sendmail path is as follows: /usr/sbin/sendmail
